Hamilton Buhl FlashSign Software - Manual (Page 24)

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TROUBLE SHOOTING
Problem Possible cause Corrective action
Files do not load into the unit via
USB drive
Incorrect file type, file name not
recognized by unit
Files were not downloaded into the
USB drive using the AdPlayList
Editor
Refer file compatibility in the user manual; check
file is correctly named. Keep the file name short and
avoid using spaces or hyphens, underscores etc.
Ensure all files are loaded into the USB via the
AdPlaylist Editor software provided.
Unit does not play all/some files on
memory cards
Incompatible or incorrect files in the
mix of files loaded
The resolution of the file is higher
than the resolution of the unit
Check file name/type and reload.
Ensure that all files have been loaded into a “loop”
folder.
Refer to the “available formats” section in the user
manual.
Compress or reduce the resolution of the file you are
trying to load.
When Ad PlayList Editor was used to
load files, the file was not saved
before removing USB/memory card
from the computer
Always save files after the create button has been
pressed. Unit does not play new files loaded
into the USB drive/SD /CF card
Unit does not recognize the particular
brand of USB drive
Change USB drive.
SD card is more than 2 GB in size /
SD card does not play files
Content in SD card has not been
loaded using Ad PlayList Editor
software provided or “loop’ folder
Use Ad PlayList Editor software provided to load
software into the unit or create “loop” folder and
load files into this folder.
Unit Freezes
Incorrect file name or type has caused
unit to freeze
Turn unit off, remove the CF card and reformat the
CF card using the card reader provided. Also
reformat the USB drive or SD card if necessary.
Re-load correct content into the USB drive, and start
again.
While the unit is still switched off, re-insert the
re-formatted CF card carefully into the unit and start
again.
Unit flickers when files have been
loaded
Flickering usually stops after a few
seconds and then loads the designated
files
If flickering does not stop, switch unit off and then
restart.
Remote not pointed in the right
direction
Point remote towards the bottom of the unit (sensor
is located next to the card compartment).
Unit has frozen due to incompatible
files loaded which is affecting the
operation of the remote
Switch unit off and re-start.
Remote does not work
Dead Battery Replace battery.