GoDEX EZ Viewer - Manual (Page 17)

3-6. EZ-Viewer Error Messages
LED Message Light LCD
Message Display Power Ready Error
Beep Description Solution
Print Head is
opened
ʳ
ʳ
ʳ
4 beeps
twice
Thermal Print Head
not firmly in place.
Re-open Thermal Print Head and
make sure it closes tightly.
Entering the
Cooling Process
ʳ
ʳ
ʳ
Thermal Print Head
temperature high.
Printer goes back to standby mode
after cooling.
Ribbon not
installed, and printer
shows error
message.
Make sure the printer is in the Direct
Thermal mode. Out of ribbon or
check ribbon
sensor
ʳ
ʳ
ʳ
3 beeps
twice
Ribbons used up or
ribbon supply shaft
not moving.
Replace with new ribbon roll.
Unable to detect
paper.
Make sure the movable sensor mark
is at the correct position, if the sensor
is still unable to detect paper, and then
go through Auto Sensing again.
Out of media or
check media gap
sensor
ʳ
ʳ
ʳ
2 beeps
twice
Label used up or
label sensor can’t
detect paper.
Replace with new label roll. When
label sensor can’t detect paper, please
perform Auto Sensing.
Check paper
setting
ʳ
ʳ
ʳ
2 beeps
twice
Abnormal paper
feed.
Possible causes: card tags, paper
falling into the gap behind the platen
roller, can’t find label gap/black mark,
black mark paper out. Please adjust
according to actual usage.
Command is not
recognized
ʳ
ʳ
ʳ
2 beeps
twice
Wrong command
Check printer commands, possible
value missing or errors.
Memory is full
ʳ
ʳ
ʳ
2 beeps
twice
Memory is full
Delete unnecessary data in the
memory or have memory expansion
(options)
Filename can not
be found
ʳ
ʳ
ʳ
2 beeps
twice
Can’t find the file
Use “~X4” command to print out all the
files, then check whether the file exist
and the names are correct.
Filename is
repeated
ʳ
ʳ
ʳ
2 beeps
twice
File name is
repeated
Change the file name and download
again.
Green Red
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