EXFO OTDR 2 - Manual (Page 179)

Warranty
OTDR 171
Service and Repairs
Service and Repairs
EXFO commits to providing product service and repair for five years
following the date of purchase.
To send any equipment for service or repair:
1. Call one of EXFO’s authorized service centers (see EXFO Service
Centers Worldwide on page 172). Support personnel will determine if
the equipment requires service, repair, or calibration.
2. If equipment must be returned to EXFO or an authorized service
center, support personnel will issue a Return Merchandise
Authorization (RMA) number and provide an address for return.
3. If possible, back up your data before sending the unit for repair.
4. Pack the equipment in its original shipping material. Be sure to include
a statement or report fully detailing the defect and the conditions under
which it was observed.
5. Return the equipment, prepaid, to the address given to you by support
personnel. Be sure to write the RMA number on the shipping slip. EXFO
will refuse and return any package that does not bear an RMA number.
Note: A test setup fee will apply to any returned unit that, after test, is found to
meet the applicable specifications.
After repair, the equipment will be returned with a repair report. If the
equipment is not under warranty, you will be invoiced for the cost
appearing on this report. EXFO will pay return-to-customer shipping costs
for equipment under warranty. Shipping insurance is at your expense.
Routine recalibration is not included in any of the warranty plans. Since
calibrations/verifications are not covered by the basic or extended
warranties, you may elect to purchase FlexCare Calibration/Verification
Packages for a definite period of time. Contact an authorized service center
(see EXFO Service Centers Worldwide on page 172).