EXFO ARU-100 HPNA Test Probe - Manual (Page 21)

ARU-100 16
Service and Repairs
To send any equipment for service or repair:
1. Support personnel will determine if the equipment requires service, repair, or
calibration.
2. If equipment must be returned to EXFO or an authorized service center, support
personnel will issue a number and provide an address for return.
3. Pack the equipment in its original shipping material. Be sure to include a
statement or report fully detailing the defect and the conditions under which it
was observed.
4. Return the equipment, prepaid, to the address given to you by support
personnel. Be sure to write the number on the shipping slip. EXFO will refuse
and return any package that does not bear an number.
Note: A test setup fee will apply to any returned unit that, after test, is found to
meet the applicable specifications.
After repair, the equipment will be returned with a repair report. If the equipment is
not under warranty, you will be invoiced for the cost appearing on this report. EXFO
will pay return-to-customer shipping costs for equipment under warranty. Shipping
insurance is at your expense.