EXFO ARU-100 HPNA Test Probe - Manual (Page 19)

ARU-100 14
4 Troubleshooting
Contacting the Technical Support Group
To obtain after-sales service or technical support for this product, contact EXFO at
one of the following numbers. The Technical Support Group is available to take your
calls from Monday to Friday, 8:00 a.m. to 7:00 p.m. (Eastern Time in North America).
For detailed information about technical support, visit the EXFO Web site at
www.exfo.com .
To accelerate the process, please have information such as the name and the serial
number (see the product identification label—an example is shown below), as well
as a description of your problem, close at hand.
Transportation
Maintain a temperature range within specifications when transporting the unit.
Transportation damage can occur from improper handling. The following steps are
recommended to minimize the possibility of damage:
³
Pack the unit in its original packing material when shipping.
³
Avoid high humidity or large temperature fluctuations.
³
Keep the unit out of direct sunlight.
³
Avoid unnecessary shocks and vibrations.
Ver.
Mfg.
date
P/N
S/N
Made in Canada QST442B
465 Godin Avenue
Vanier (Quebec) G1M 3G7 CANADA
**************** A
January 2006 542392-3D
ARU-100-XX-XX
HPNA Status
HPNA Option