DaySequerra NLC5.1ST - Manual (Page 30)

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NLC5.1ST User Manual
Remote Dashboard Troubleshooting
If the Remote Dashboard software is not working, please check the following items before contacting
DaySequerra technical support:
1. Is the NLC5.1ST on the same physical network and subnet as the PC running the application?
Make sure the subnet mask is configured to a broad enough scope.
2. Is there a software firewall running blocking access to the UDP port 44600? Make sure the port
is open, or the Remote Dashboard software is in your firewall’s exclusion or white list. Contact
your firewall vendor for more support.
3. Is the NLC5.1ST running the latest firmware? Older NLC5.1ST firmware versions (< 4.01.01)
are not compatible with Remote Dashboard.
4. Remote Dashboard is not creating any log files. Make sure the active Windows user has the
proper permissions to write to the location specified for log files to be saved.