Datacard Group ImageCard SelectTM and UltraGrafix SelectTM Printers - Manual (Page 60)

5-2
Troubleshooting
User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers
Troubleshooting guide
When you use the Select printer, you might experience problems. Use the following to
help you locate information for different types of problems.
If you think the printer is not working
The printer, printer driver, and card creation application work together to produce
cards. If the system is not working as you expect and does not display messages,
follow these steps to isolate the source of the problem before contacting your service
representative.
1 Make a printer test card, following the steps in “Making and evaluating test cards”
on page 5-3.
If the printer does not make a test card, the printer is likely not working properly.
2 Print a Windows test page, following the steps in “Making and evaluating test
cards” on page 5-3.
If the Windows test page does not print as expected, the printer driver is likely not
set or operating properly.
3 Check “Setup tips” on page 7-16 to make sure the PC and printer are set up
correctly.
Problem Location
Printer beeps without a message
displayed on the PC See “Responding to messages” on
page 2-11.
Installation problems See “Install the printer” on page 7-1.
Appearance of printed cards See “Problems with card appearance”
on page 5-7.
Communication between PC and
printer (parallel port) See “Setup tips” on page 7-16.
Communication between PC and
printer (USB) See the e-Guide for ImageCard®
Select™ and UltraGrafix® Select™
Printers.
Messages displayed on the PC Click the Help button on the message
box.
Printer beeps because of a problem
and a message is displayed on the
PC Click the Help button on the message
box.
Card did not print as expected See “Working with printer settings and
data” on page 3-2 and the e-Guide for
ImageCard® Select™ and
UltraGrafix® Select™ Printers.