Bullard ECO - Manual (Page 4)

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myBullard is a trademark of Bullard.
Eclipse and Electronic Thermal Throttle are
registered trademarks of Bullard.
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ISO 9001
certified
Service
Contact your local Bullard distributor where you purchased the ECO. Describe
the problem to the Bullard dealer as completely as possible and provide the
reference number from your ECO Control Panel troubleshooting session. For your
convenience, your local distributor will try to help you diagnose or correct the
problem over the phone. Before returning your Bullard Thermal Imager, you should
verify with your local distributor that the product should be returned to Bullard.
Your local dealer and Bullard Customer Service will provide you with written
permission and a return authorization number.
If the return is a non-warranty repair, your local distributor will provide you with a
repair invoice estimate. To authorize repair, you must provide a purchase order to
your distributor for the amount of the estimate. Once Bullard or a local distributor
authorizes your repair, they will issue you a return authorization number so that
you can return the unit to the Bullard service station. Bullard will repair the unit
and ship it from our service station within 48 business hours. If the cost of repairs
exceeds the stated quote by more than 15% or by more than 100 Euro, a Bullard
representative will re-estimate your repair and your local distributor will contact
you for authorization to complete repairs. After repairs are completed and the
goods have been returned to you, the local distributor will invoice you for the
actual repair amount.
NOTE
Prior to returning your Bullard Thermal Imager, decontaminate and clean
the thermal imager to remove any hazardous or contaminated materials that
may have settled on the product during use. Laws and/or shipping
regulations prohibit the shipment of hazardous or contaminated materials.
Products suspected of contamination will be professionally decontaminated
at the customer’s expense.
Returned products will be inspected upon return to the Bullard facility. If the repair
is under warranty, Bullard will repair the unit and ship it from our factory within 48
business hours.
Warranty
Bullard warrants to the original purchaser that the Bullard ECO and all features/
accessories installed in the unit as well as battery charging units are free of
defects in materials and workmanship under intended use and service for a period
of two (2) years from date of activation. Bullard’s obligation under this warranty
is limited to repairing or replacing, at Bullard’s option, articles that are returned
within the warranty period and that, after examination, are shown to Bullard’s
satisfaction to be defective, subject to the following limitations:
a) Article must be returned to Bullard with shipping charges prepaid.
b) Article must not be altered from its original configuration.
c) Article must not have been misused, abused, or damaged in transport.
d) Maintenance and field replaceable items, if defective, are covered under
warranty for a ninety (90) day period from the date of purchase. These items
include:
• Straps
• Display covers
e) Warranty period for batteries is 1 year from manufacturing date indicated on
battery.
Bullard provides a limited lifetime warranty on the ECO outer shell. This warrants
that the outer shell is free of defects in materials and workmanship under
intended use and service for the original purchaser. Bullard’s obligation under this
warranty is limited to repairing or replacing, at Bullard’s option, articles that after
examination are shown to Bullard’s satisfaction to be defective, subject to the
following limitations:
1. Article must not be altered from its original configuration.
2. Article must not have been misused, abused, or damaged in transport.
3. When the outer shell is obsolete and Bullard no longer stocks the part, the
limited lifetime warranty will be terminated.
In no event shall Bullard be responsible for damages, loss of use, or other
indirect, incidental, consequential or special costs, expenses or damages incurred
by the purchaser, notwithstanding that Bullard has been advised of the possibility
of such damages.
Any implied warranties, including warranties of merchantability and fitness for
a particular purpose, are limited in duration to two (2) years from the date of
manufacture of this.
w w w . b u l l a r d . c o m
Americas:
Bullard
1898 Safety Way
Cynthiana, KY 41031-9303 • USA
Toll-free within USA: 877-BULLARD (285-5273)
Tel: +1-859-234-6616
Fax: +1-859-234-8987
Europe:
Bullard GmbH
Lilienthalstrasse 12
53424 Remagen • Germany
Tel: +49-2642 999980
Fax: +49-2642 9999829
Asia-Pacific:
Bullard Asia Pacific Pte. Ltd.
LHK Building
701, Sims Drive, #04-03
Singapore 387383
Tel: +65-6745-0556
Fax: +65-6745-5176