AMT Datasouth M5TT Plus - Manual (Page 36)

Document #120522 Rev-A 33
The Ethernet IP, subnet mask,
gateway is not configured
properly.
Configure the IP, subnet mask
and gateway.
Label or ribbon loaded not
correctly.
Follow the instructions in loading
the media or loading the ribbon.
No print on the
label
Ribbon run out. Loading the ribbon.
Continuous
feeding labels
The printer setting may go wrong.
Please do the initialization and
gap/black mark calibration.
Gap/black mark sensor sensitivity
is not set properly (sensor
sensitivity is not enough)
Calibrate the gap/black mark
sensor.
Make sure label size is set
properly.
Set label size exactly as installed
paper in the labeling software or
program.
Paper Jam
Labels may be stuck inside the
printer mechanism near the
sensor area.
Remove the stuck label.
Top cover is not closed properly.
Close the top cover completely
and make sure the right side and
left side levers are latched
properly
Check if supply is loaded correctly. Reload the supply.
Ribbon and media are
incompatible.
Change the ribbon or label
combination.
Check if dust or adhesives are
accumulated on the print head.
Clean the print head.
Check if print density is set
properly.
Adjust the print density and print
speed.
Poor Print Quality
Check print head test pattern if
head element is damaged.
Run printer self-test and check
the print head test pattern if there
is dot missing in the pattern.