TC-Helicon VoiceLive Touch 2 Reference Manual - Manual (Page 82)

The Setup menu
76
Product Info page
The Product Info page displays the current firmware version,
the product serial number and the manufacturing date.
Having this information handy allows for quicker troubleshoot-
ing with TC-Helicon support.
Factory initialization procedure
This returns the unit to all of its default system and preset val-
ues. If you want to preserve your presets, back them up using
VoiceSupport. You can view the VoiceSupport manual on the
support page of the TC-Helicon website.
– Power up the unit.
– When the display shows text, hold the left bottom and left
top Matrix buttons until the display shows the initialization
message.