StarTech.com NOTECONS01 - Manual (Page 15)

Instruction Manual 12
Troubleshooting
Symptom Problem/Suggested Course of Action
No lights Adapter has no power from either USB
connection. Try other USB ports.
Black bar on left/top of image Use the Picture Positioning arrows on the
Video Settings dialog to shift the image
leftwards /upwards until no black can be
seen. Be sure to save your change.
User Console LED flashing or
software says not connected
Verify the device drivers are correctly
installed (Windows only): Unplug the
adapter. Reboot. Plug in the adapter. No
dialog from Windows about `found new
hardware’ should be seen.
Red X over keyboard in toolbar The emulated USB keyboard and/or mouse is
not being handled by the attached computer.
It might be disconnected, powered down, or
the O/S may be halted. When in this state, the
keyboard and mouse will not do anything.
Try using the (Simulate Hotplug (reset)
command in the Keyboard menu,
KVM switch doesn’t work When using a USB KVM switch, rather than a
direct connection to a server, we recommend
disabling the USB mouse emulation or
forcing relative mouse motion mode.
Disabling the USB mouse emulation simplies
the USB prole we present to the KVM switch,
and even the most basic USB implementation
should be able to understand and support
our keyboard and mouse in relative mode.
Toolbar is gone / Always
fullscreen / Window stuck too
big or small
Use the menu item: Toolbar > Restore default
window layout to restore window positions
and toolbar state.