Troubleshoot media, Ssd maintenance, In-camera errors – RED DSMC MEDIA User Manual
Page 48: No media attached, Symptom, Potential resolutions, Recording halted: record error–shutdown, Potential resolution, Red dsmc media operation guide
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RED DSMC MEDIA OPERATION GUIDE
955-0047, REV-F | 48
08
This chapter explains how to troubleshoot media for your DSMC. If you continue to experience issues after
troubleshooting, please file a support ticket at
SSD MAINTENANCE
This section describes best practices to ensure that your RED MINI-MAGs and REDMAG 1.8" SSDs continue to
provide reliable storage and fast data rates. Following these best practices may prevent your SSD from becom-
ing fragmented, which can lead to data integrity errors.
The only files that should be saved from your computer to your SSD are Preset files and Firmware Upgrade
files. DO NOT save other files, folders, or applications to your SSD.
DO NOT delete clips off of your SSD using a computer. Delete clips only by formatting your SSD in-camera.
For more information about formatting your SSD, go to
DO NOT format your SSD using a computer, unless the SSD cannot mount to the camera. For more infor-
mation, go to
“Format (Erase) Media In-Camera” on page 36
.
IN-CAMERA ERRORS
NO MEDIA ATTACHED
SYMPTOM
The message “No Media Attached” displays if media is not present or not formatted when pressing the Record
button.
POTENTIAL RESOLUTIONS
If the SSD is not connected, connect the SSD to the camera.
If the SSD is already connected, format the SSD and attempt to record again. For more information about
formatting media, go to
RECORDING HALTED: RECORD ERROR–SHUTDOWN
SYMPTOM
The message “Recording Halted: Record Error–Shutdown” displays if the SSD is removed while recording or
the connection to the DSMC is interrupted during recording.
POTENTIAL RESOLUTION
To resolve this issue, follow the instructions below:
1. Power down the camera.
2. Remove the SSD module from the camera.
3. Inspect connectors for damage.
TROUBLESHOOT
MEDIA