Cabletron Systems AirConnect 3Com - Manual (Page 83)

B
T
ECHNICAL
S
UPPORT
Online Technical
Services 3Com offers worldwide product support 24 hours a day, 7 days a week, through
the following online systems:
■ World Wide Web site
■ 3Com FTP site
World Wide Web Site Access the latest networking information on the 3Com Corporation World Wide Web
site by entering the URL into your Internet browser:
http://www.3com.com/
This service provides access to online support information such as technical
documentation and software library, as well as support options ranging from technical
education to maintenance and professional services.
3Com FTP Site Download drivers, patches, software, and MIBs across the Internet from the
3Com public FTP site. This service is available 24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following information into your FTP client:
■ Hostname: ftp.3com.com (or 192.156.136.12 )
■ Username: anonymous
■ Password:
Support from Your
Network Supplier If additional assistance is required, contact your network supplier. Many suppliers
are authorized 3Com service partners who are qualified to provide a variety of
services, including network planning, installation, hardware maintenance,
application training, and support services.
When you contact your network supplier for assistance, have the following
information ready:
■
Product model name, part number, and serial number
■
A list of system hardware and software, including revision levels
■ Diagnostic error messages
■ Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the following section on
how to contact 3Com.
A user name and password are not needed with Web browser software such as
Netscape Navigator and Internet Explorer.