9 appendix e. warranty and support information, 1 customer service, 2 contact directory – Moog Crossbow VG700MB Series User Manual
Page 34: 3 return procedure, 1 authorization, Appendix e. warranty and support information, Customer service, Contact directory, Return procedure, Authorization
VG700M User’s Manual
Page 28
Doc.# 7430-0280-01
Rev. F
9 Appendix E. Warranty and Support
Information
9.1 Customer
Service
As a Moog Crossbow customer you have access to product support
services, which include:
• Single-point return service
• Web-based support service
• Same day troubleshooting assistance
• Worldwide Crossbow representation
• Onsite and factory training available
• Preventative maintenance and repair programs
• Installation assistance available
9.2 Contact
Directory
United States:
Phone: 1-408-965-3300 (8 AM to 5 PM PST)
Fax:
1-408-324-4840
(24
hours)
Email:
Non-U.S.:
refer to website
9.3 Return
Procedure
9.3.1
Authorization
Before returning any equipment, please contact Crossbow to obtain a
Returned Material Authorization number (RMA).
Be ready to provide the following information when requesting a RMA:
• Name
• Address
• Telephone, Fax, Email
• Equipment Model Number
• Equipment Serial Number
• Installation Date
• Failure Date
• Fault Description
• Will it connect to GyroView?