Microtel CellStat v.2.10 - Manual (Page 31)

MICROTEL CellStat
TM
29
cover and turning clockwise to increase loudness, counter-clockwise to
decrease.
Symptom: No alert is sent to the email address.
Cause: Check if an email address is configured in the dialer by text-messaging “email”
to the dialer’s cellular phone number. Add an email address by text-messaging
“set email youremail@youremailaddress” to the dialer’s cellular number.
Cause: Cellular prepaid balance is too low. Check remaining balance by querying
dialer with *00 command. Follow instructions earlier in this manual to refill
account.
Cause: Cellular prepaid service expired. Check remaining balance by querying dialer
with *00 command, or call Cingular or T-Mobile service number to check the
expiration date of the dialer’s prepaid minutes. Follow instructions earlier in
this manual to refill the account.
Cause: Poor or nonexistent cellular signal at location. Check cellular power level by
querying dialer with *00 command. Check cellular signal strength by observing
CELLULAR STATUS indicator number of blinks: 1 blink=weak or no service.
Cause: Email alerts are only sent upon detection of a NEW alarm condition.
Symptom: No alarm log is sent to the Log-Stat™ web application.
Cause: Log-Stat™ web-logging may not be enabled. Verify by sending the following
SMS text message to the dialer, “log-stat”. The dialer will respond with an
SMS text message, “Enabled” or “Disabled”. Log-Stat™ web-logging can only
be turned ON by the factory (remotely, though). Call the factory if you wish to
add web-based logging of all alarm events.
Cause: Cellular prepaid balance is too low. Check remaining balance by querying
dialer with *00 command. Follow instructions earlier in this manual to refill
account.
Cause: Cellular prepaid service expired. Check remaining balance by querying dialer
with *00 command, or call Cingular or T-Mobile service number to check the
expiration date of the dialer’s prepaid minutes. Follow instructions earlier in
this manual to refill the account.
Cause: Poor or nonexistent cellular signal at location. Check cellular power level by
querying dialer with *00 command. Check cellular signal strength by observing
CELLULAR STATUS indicator number of blinks: 1 blink=weak or no service.