Corinex Global Powerline Router - Manual (Page 86)

4 Appendix A: Troubleshooting
4.1 Corinex Product Support
You may contact the Corinex "help desk" by sending an e-mail to:
[email protected]
- describing your problem
- reporting the devices types and manufacturing numbers of your
network devices
- giving us a phone number under which you may be reached, inclusive a
convenient time to call.
4.2 Troubleshooting Guide
Computer networking can sometimes be "tricky" when many components
must work together for the ultimate network system to function properly.
With the right tools the problems are usually easy to fix. The following
tools, available on your computer or on the Corinex CD, will get you
started.
• Setup Tool (from the Corinex Powerline Router Installation CD)
• Ping (from the command/terminal prompt, see chapter 6)
• ipconfig (WinNT/2000/XP), winipcfg (Win9x/Me) (from the command
prompt)
If it just doesn’t work...
1. Check that the power LED on the Powerline side labeled LINK (L) on all
devices are on, if not:
• Check the AC cables.
• Make sure the AC outlet is working by plugging something else into it.
If this works, try another outlet. If this fails as well, try 2. – 4.
2. Check the Ethernet cables:
The
Corinex Powerline Router has a LED on the Ethernet side labeled
Link/Act. If it is not on:
• Check if the device at the other end of the Ethernet cable is switched
on.
• Try a different Ethernet cable.
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Appendix A: Troubleshooting / Troubleshooting Guide
Corinex Powerline Router User Guide