Comtrol VS3000S - Manual (Page 30)

30 Obtaining Software and Document Updates
Troubleshooting
Obtaining Software and Document Updates
For information that is not in this guide, see README and/or Help files
on the installation media. In particular, the Windows NT version of
VS-Link and the Windows NT ISDN Monitor program include
significant online help.
Comtrol manuals are available in electronic form on the Comtrol web
site. VS-Link software and manual updates can be downloaded at no
charge from the Comtrol ftp site. Always check the web and ftp sites to
make sure that you have the current software and documentation.
The current released version of the software is stored in the VS3000
directory. If a newer version has reached the beta testing stage, it can
be found in the BETA directory. Beta software is made available on an
“as-is” basis and users of beta software assume all risks and liabilities
relating thereto.
Note: Downloadable driver software files are stored in either zipped
(filename.zip) or self-extracting zip (filename.exe) format. You
must extract the zipped files and create an installation diskette
before installing a downloaded file. For more information, see
the appropriate section for your network operating system.
Placing a Support Call
Before you call Comtrol technical support, please have the following
information available. (Much of this information should already be in
the ISDN Software Installation Information table in the Working With
The Phone Company section of this guide.)
Table 14. Support Call Information
Item Value
Operating System
type and release number
VS-Link release number
Computer make and model
ISDN Installation Type
o EZ-ISDN1
o 2B+D (without EKTS)
o Other____________________
ISDN Line Type o BRI
ISDN Help Desk Phone Number
Circuit ID