Making calls using the call back feature – Avaya one-X User Manual
Page 15
Avaya one-X™ Mobile User Guide for iPhone
February 2008
15
Making Calls Using the Call Back Feature
When you make a call from your iPhone using the Avaya one-X Mobile application, instead of
placing the call through the mobile carrier, you use the Avaya one-X Mobile Call Back feature.
The Call Back feature uses your office phone system (or PBX) as a bridge between the phone
you want to use and the number you want to call. Although the phone you most frequently use
will probably be your iPhone, you can use any of the phones included in your list of Send Calls
destinations. See
Managing Incoming Calls Using the Send Calls Feature
on page 23 for more
information about the Send Calls feature. In addition, the Call Back feature also provides Quick
Entry, a feature that allows you to place a call from a phone that you want to use immediately,
but are unlikely to use frequently in the future, for example, a direct-dial hotel room phone or a
phone in a client’s meeting room.
You can make a call using the Call Back feature from the following locations within the Avaya
one-X Mobile application:
●
Home screen
●
New Voicemail inbox
●
Saved Voicemail inbox
●
Call Log
●
Phonebook
●
Corporate Directory search results
You begin a call by tapping either the Call Back or Call command, depending on where you
initiate the call. On the Avaya one-X Mobile Home screen, the Call Back command allows you
to make an ad hoc call back by entering the number you wish to call. From other locations when
the Call Back command is selected, the number to be called is associated with the Voicemail,
Call Log or contact entry that was highlighted when you selected Call Back. Once you have
initiated the call, you are prompted to select the phone you want to use for this call. Although
this will usually be your iPhone, it can be any phone. The selected phone rings. You answer the
phone and press the 5 key, and then the call is connected. See
on page 16 for a further description of the Avaya one-X Mobile Call
Back feature.