Kofax Communication Server 9.1.1 - Manual (Page 125)

Environment Guide Version 3.00.04
© Copyright Kofax, Inc. All information is subject to change without notice. 125
14. Post Installation Checklist
Post Installation Checklist
14.1 Goal
Make sure that after a successful installation/ integration phase, the KCS system will work properly after years as well.
Visit the customer 4 to 8 weeks after the installation has been finished.
14.2 Check
Inbound distribution queue processed by operator
Backup of users, addresses and services
Backup of important system files (Arr99, ANN99, Auu99, AVV99, Akk99, )
Backup of masks, covers and templates
Backup of the FIS folder ( if used)
Check TCfW unfiltered in and outbox with
Check disk usage, especially the unconfirmed part ( is the auto termination flag enabled for messages forwarded to the
mail system)
Check the ATExxxx messages
Check the event logs ( application, system and security ) from all KCS servers ( Tcoss-, Link-, Archive- and Voice-
servers)
Check for DRWTSN32.LOG files on all KCS servers ( Tcoss-, Link-, Archive- and Voice- servers)
Check the free disk space on all KCS servers ( Tcoss-, Link-, Archive- and Voice- servers) - all volumes - especially
for temporary files left on the system(s)
Check the KCS journal files ( outbound and inbound for possible send and/ or reception problems)
Note down the license keys, especially for temporary licenses the expiration date
Check if the trace output ( trace level settings) are not too high for normal operation
Check the temperature of all KCS servers (just touch the cabinet
– is it too hot?)
Check for strange noise ( FAN blocked by flat cable- HDD noise, …)
Check if you have the proper documentation of the customer installation archived in your office (release numbers,
WCONFIG, registry exports, services, Arr99, short description about the installation, description of special workflow,
and special changes
like MAP files…..)
Document jumper settings on interfaces, serial numbers and release numbers of interfaces, release of installed drivers
Check if cables connected to KCS have a unique description ( LAN, ISDN + number) and if the connectors on KCS are
described as well
Inform the KCS administrator(s) of the customer to perform periodic backups of users, addresses, services, important
system files (Arr99, ANN99, Auu99, AVV99, Akk99, ), masks, covers, templates and the FIS folder ( if used)