ChemoMetec NC-3000 - Manual (Page 41)

8 Troubleshooting - Error messages
991-3001 Rev. 1.3 June-2013 25
8 Troubleshooting - Error messages
Under certain conditions the NucleoCounter
®
NC- 3000™ will display warning or
error messages during operation. Corrective actions are suggested below , but if
they do not correct the issues, contact ChemoMetec A/S or the local representative.
Under certain conditions the NucleoView NC- 3000™ software will display error
messages during operation. Corrective actions can be found in the Help section of
the NucleoView NC-3000 ™ software.
8.1 Required hard disk space for d ata storage.
The CM files stored on the hard disk can vary from 1MB to several MB and in some
cases more than 50MB. Therefore it is important from time to time to check whether
enough free space is present on the hard disk. ChemoMetec recommends a
minimum of 10GBs free space on the hard disk.
It is recommended to make a periodic archiving of CM files to external storage.
Those archived CM files can then be removed from the hard disk of the PC.
The periodic archiving can be made on either the creation date of the CM file, or
when the free disk space is below a certain amount, or when the disk space used for
CM files exceeds a certain amount. Contact the local IT Administrator in order to get
information about procedures for external data storing.
A good example of the archiving procedure c ould be based upon:

CM files older than 3 months are archived

CM files uses more than 50GBs of disk space, archive the oldest CM files
until less than 20GB is used

When less than 10 GBs free space, archive the oldest CM files until less
than 20GB is used.
Refer to the NucleoView NC- 3000™ User’s Guide 6
for additional information.
8.2 Power-on failure
If the NucleoCounter
®
NC- 3000™ cannot be turned on, please verify that the power
supply is connected to the NucleoCounter
®
NC- 3000™ and a working mains plug.
If the NucleoCounter
®
NC- 3000™ still does not turn on, inspect and/or replace the
fuse as described below.
The fuse holder is located at the rear side above the power plug, see Figure 16
6 Locate the file ”Install_Guide.html” on the USB Flash drive and follow the
directions.