Appendix k - warranty repair and service – Brookfield DV-I Viscometer User Manual
Page 48
Brookfield Engineering Laboratories, Inc.
Page 48
Manual No. M/92-021-O604
Providing us with the following information will help us to service your equipment more quickly and
efficiently. Please fill out and return a copy of this form with your instrument.
Brookfield recommends that all viscometers be returned for annual calibration to ensure that your
equipment continues to provide the same accuracy you have come to expect from Brookfield products.
COMPANY INFORMATION
3
SERVICE INFORMATION
Operating Conditions
(Spindle; Speed; Viscosity Range; Temp. Control; Temperature of Sample)
:
_________________________________________________________________________
_________________________________________________________________________
Did you contacting Brookfield before returning this instrument? Y
❏
N
❏
If yes, whom did you contact? ________________________________________________
Description/Symptoms of Present Problem/Malfunction
(please list all)
:
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
Time Since Last Serviced
(
if known
)
: ______ Before & After Calibration Check? Y
❏
N
❏
Other Comments: _________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
1
2
When returning your instrument for repair, please use this VISCOMETER INFORMA-
TION SHEET.
VISCOMETER INFORMATION
Date: _______________________
Serial Number: _______________________
Model: _____________________
Company: _________________________
Primary User: ________________________
Telephone: ________________________
Fax: ________________________________
P.O. Number: ______________________
(to cover repair and shipping)
Billing Address: ____________________
Shipping Address: _____________________
_________________________________
___________________________________
_________________________________
___________________________________
_________________________________
___________________________________
Return Shipment Instructions: UPS ground
❏
UPS Next Day
❏
UPS 2nd Day
❏
Federal Express
❏
_______________________________
(Federal Express Account Number required)
STEPS:
❏
Return the Viscometer to the attention of the Repair Department at the address above.
❏
Package the Viscometer for shipment as outlined.
❏
Include a purchase order or purchase order number with this form.