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Appendix k - warranty repair and service – Brookfield DV-I Viscometer User Manual

Page 48

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Brookfield Engineering Laboratories, Inc.

Page 48

Manual No. M/92-021-O604

Providing us with the following information will help us to service your equipment more quickly and
efficiently. Please fill out and return a copy of this form with your instrument.

Brookfield recommends that all viscometers be returned for annual calibration to ensure that your
equipment continues to provide the same accuracy you have come to expect from Brookfield products.

COMPANY INFORMATION

3

SERVICE INFORMATION

Operating Conditions

(Spindle; Speed; Viscosity Range; Temp. Control; Temperature of Sample)

:

_________________________________________________________________________
_________________________________________________________________________

Did you contacting Brookfield before returning this instrument? Y

N

If yes, whom did you contact? ________________________________________________
Description/Symptoms of Present Problem/Malfunction

(please list all)

:

_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________

Time Since Last Serviced

(

if known

)

: ______ Before & After Calibration Check? Y

N

Other Comments: _________________________________________________________

_______________________________________________________________________
_______________________________________________________________________

1

2

When returning your instrument for repair, please use this VISCOMETER INFORMA-
TION SHEET.

VISCOMETER INFORMATION

Date: _______________________

Serial Number: _______________________

Model: _____________________

Company: _________________________

Primary User: ________________________

Telephone: ________________________

Fax: ________________________________

P.O. Number: ______________________

(to cover repair and shipping)

Billing Address: ____________________

Shipping Address: _____________________

_________________________________

___________________________________

_________________________________

___________________________________

_________________________________

___________________________________

Return Shipment Instructions: UPS ground

UPS Next Day

UPS 2nd Day

Federal Express

_______________________________

(Federal Express Account Number required)

STEPS:

Return the Viscometer to the attention of the Repair Department at the address above.

Package the Viscometer for shipment as outlined.

Include a purchase order or purchase order number with this form.