Wilbur Curtis TLP61 - Manual (Page 19)

WARRANTY
We hereby certify that the products manufactured by the Wilbur Curtis Company, Inc., are, to the
best of our knowledge, free from all defects and faulty workmanship. The following warranties and
conditions are applicable:
• 90 Days for Labor and 1 Year Parts from Date of Purchase from Factory: This warranty
covers all electrical parts, fittings and tubing.
• 40 Months or 40, 000 Pounds of Coffee on a set of Grinding Burrs. (ADS Grinders)
• 2 Years from Date of Purchase: This warranty covers electronic control boards and leaking
or pitting of a stainless steel body of a Brewer or Urn.
• 90 Days from Date of Purchase: On replacement parts that have been installed on out of
warranty equipment
All in-warranty service calls must have prior authorization from the manufacturer. For an
RMA (Return Merchandise Authorization) number, call the Technical Service Department at
1-800-995-0417. The Wilbur Curtis Company will allow up to 100 miles, round trip, per
in-warranty service call.
CONDITIONS & EXCEPTIONS
The warranty covers original equipment at time of purchase only. The Wilbur Curtis Company, Inc.,
assumes no responsibility for substitute replacement parts installed on Curtis equipment that have
not been purchased from the Wilbur Curtis Company. Inc
The Wilbur Curtis Company will not accept any responsibility if the following conditions are
not met. The warranty does not cover and is void under these circumstances:
1) Improper operation of equipment. The equipment must be used for its designed and intended
purpose and function.
2) Improper installation of equipment. This equipment must be installed by a professional, certified
technician and must comply with all local electrical, mechanical and plumbing codes.
3) Wilbur Curtis Company will not be responsible for the operation of equipment at other than the
stated voltages on the serial plate.
4) Abuse or neglect (including failure to periodically clean or remove lime accumulations).
Manufacturer is not responsible for variation in equipment operation due to excessive lime or
local water conditions.
5) Replacement of items subject to normal use and wear. This shall include, but is not limited to,
light bulbs, shear disks, “0” rings, gaskets, canister assemblies. whipper chambers and plates,
mixing bowls, agitation assemblies and whipper propellers.
6) Any faults resulting from inadequate water supply. This includes, but is not limited to, excessive
or low water pressure, and inadequate or fluctuating water flow rate.
7) All repairs and/or replacements are subject to our decision that the workmanship or parts were
faulty and the defects showed up under normal use.
8) All labor shall be performed during regular working hours. Overtime charges are the
responsibility of the owner.
9) Charges incurred by delays, waiting time, or operating restrictions that hinder the service
technician’s ability to perform service is the responsibility of the owner of the equipment.
This includes institutional and correctional facilities.
10) All claims under this warranty must be submitted to the Wilbur Curtis Company Technical
Service Department before return of the unit to the factory.
11) All equipment returned to us must be repackaged properly in the original carton. No units
will be accepted if they are damaged in transit due to improper packaging.
12) Damaged in transit.
13) The resetting of safety thermostats and circuit breakers, programming and temperature
adjustments are the responsibility of the equipment owner.
NO UNITS OR PARTS WILL BE ACCEPTED WITHOUT A RETURN MERCHANDISE
AUTHORIZATION (RMA). RMA NUMBER MUST BE MARKED ON THE CARTON
OR SHIPPING LABEL.
All in-warranty service calls must be performed by an authorized service center, where service is
available. Call the factory for location near you.
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