Petsafe VT-800 Remote Vibration Trainer - Manual (Page 23)

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Troubleshooting
The answers to these questions should help you solve any problem
you have with this system. If they do not, please contact the
Customer Care Centre or visit our website at www.petsafe.net.
My pet is not
responding when
I press a button.
• Check to see if the Receiver Collar has
been turned on.
• If your range has reduced from the first
time you have used it, please check to
see if the battery is low in either the
Handheld Transmitter or Receiver Collar.
• Increase the Level Select Switch. Refer to
“Find the Best Vibration Stimulation Level
for Your Pet” for more information.
• Make sure the Receiver Collar’s
Vibration Points are placed snugly
against your pet’s skin. Refer to “Fit the
Receiver Collar” for more information.
• If you notice your operating time
dropping to about half the original time,
your Receiver Collar battery needs to
be replaced. Contact the Customer
Care Centre.
The Receiver
Collar will not
turn on.
Make sure the Receiver Collar has been
charged. For the initial charge, be sure to
charge it for 12 hours. Subsequent charges
also take up to 12 hours.
The Receiver
Collar is not
responding to
the Handheld
Transmitter.
• Verify the Receiver Collar has been
turned on. Refer to “Prepare the
Receiver Collar”.
• Refer to “Pair the Receiver Collar”.