维修政策 – Welch Allyn Digital MacroView Otoscope - User Manual User Manual
Page 439

Directions for Use
维护和维修
13
维修政策
产品在保修期内所有的修理均须由
Welch Allyn
负责执行或经
Welch Allyn
批准。若接受未经授权的维
修,将导致保修失效。
而且,无论是否在保修范围内,任何产品的修理专门由
Welch Allyn
认证的服务
人员执行。
如果产品无法正常运行
—
或您需要帮助、服务或备件
—
请与
Welch Allyn
联系。
在与
Welch Allyn
联系之前,请尝试重现问题,并检查所有附件以确保它们不会产生问题。
拨打电话
时,请准备好提供:
•
产品名称、型号和问题的完整描述。
•
产品序列号 (如适用)。
•
您所在机构的完整名称、地址和电话号码。
•
对于保修期外的修理或备件订购,提供订购单 (或信用卡)号码。
•
对于零件订购,需提供必要的备件或更换零件号码。
如果您的产品要求保修、延长保修期或非保修的修理服务请致电
Welch Allyn
。
Welch Allyn
代表将协助
您查找故障并竭尽全力通过电话予以解决,避免可能出现不必要的返修。
在无法避免返修的情况下,代表将记录所有必要的信息并提供一个服务确认号以及相关的返修地址。
必须在任何返修前获得服务确认号。
如果您必须返修物品,则遵循以下建议的包装说明:
•
在包装前取下所有的软管、电缆、传感器、电源线和辅助产品合适的话除非您怀疑它们与故障有关。
•
无论任何情况下都尽可能使用原来的装运纸箱和包装材料。
•
提供装箱单和
Welch Allyn
服务确认号。
建议给所有返修物品上保险。
产品丢失或损坏的索赔必须由发送人提出。
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