Appendix d: troubleshooting, Troubleshooting table, Reset to the default configuration – ThingMagic Astra User Manual
Page 72: Appendix d: troubleshooting 72, Troubleshooting table 72, Reset to the default configuration 72
Appendix D: Troubleshooting
Astra User Guide
72
Appendix D: Troubleshooting
Troubleshooting Table
Table 9:
Common Problems and Solutions
Reset to the Default Configuration
If you are experiencing a problem with the reader and are having difficulty pinpointing the
cause, it is useful to return the reader to a known state. The easiest method of doing this
is to reinstall the running version of firmware using the
with
“Revert to default settings” selected.
Problem
Path to Solution
Cannot connect to reader over network
• Check your network settings by
to make sure you’re trying the correct IP address.
• If the settings are wrong, try to
to get a
known network configuration,
Reset to the Default Configuration
and start the
configuration over.
Reader is not reading tags
• Verify LEDs are blinking according to
• If they are, indicating active RF, make sure tags are in range.
• Check antenna cables
• Try known good Gen2 tags
• Increase
Reader error LED stays on
Following
Collecting Diagnostic Data for ThingMagic
and send to support.
Read “Performance” is slow
Performance, as it relates to tag reading, is very usecase
dependent. Typically, it comes down to whether you are
trying to read lots of tags oncez or a few tags repeatedly. If
the reader settings aren’t correct for your usecase the
performance will appear poor.
• See the MercuryAPI Programmer’s Guide | Performance
Tuning section for details about settings.
• Use the Universal Reader Assistant | Options | Advanced ... |
Gen2 Settings to modify the settings for your usecase.