Canon C3500 - Manual (Page 276)

10-16 Troubleshooting Chapter 10
Color Printing Problems
Problem Cause Solution
Printer prints only in The MultiPASS printer driver Make sure the MultiPASS is
black (you are printing may not be selected. the default printer in your
from an application that application.
supports color printing
but your output is
The printer driver may not be Check that you selected Color
black ink only)
selecting color. in the Color Model dialog box
of the Graphics tab of the
printer driver.
The color BJ cartridge may Print the Nozzle Check pattern
not be installed or may not to make sure the BC-21e Color
be working properly. BJ Cartridge is installed and
firing correctly.
If a BJ tank is empty, replace it.
The print head unit may Clean the print head (see
need cleaning. page 9-8).
The application you are using Make sure your application
may not support color supports color printing.
printing.
Colors are broken or The print mode may be If you are printing high
uneven wrong. density graphics on plain
paper, set the Media Type to
Coated Paper on the Paper tab
of the printer driver.
If you are printing a thin Choose cyan, yellow,
line with a nonprimary magenta, or black instead.
color, your software may
be telling the unit to place
a color every other dot,
with white in between.
Colors print incorrectly The MultiPASS printer Make sure the MultiPASS
driver may not be selected. is the default printer in your
application.
The driver may not be Check that you selected
selecting color. Color in the Color Model
dialog box in the Graphics tab
of the printer driver.
The driver may not be Make sure the correct paper
selecting the right media. type is set in the driver.
Colors are missing The print head may need to Clean the print head (see
be cleaned. page 9-8).