Rice Lake Bariatric/Handrail with Chair Seat (240-10-1) - Manual (Page 15)

Bariatric Handrail Scale Operation Instructions - Troubleshooting 11
5.0 Troubleshooting
Refer to the following instructions to check and correct any failure before contacting service personnel.
Table 5-1. Troubleshooting Table for the Rice Lake Scale Line
Symptom Possible Cause Corrective Action
Scale does not turn on Dead battery Connect the scale to a power source.
Faulty electrical outlet Use a different electrical outlet.
Bad power supply Replace adaptor.
Questionable weight or the scale does
not zero External object is interfering with the
scale Remove the interfering object from the
scale.
Display did not show 0.0 before
weighing Help the patient off the scale, zero the
scale and begin the weighing process
again.
Scale is not placed on a level floor Ensure the scale is level using the spirit
level on the platform and begin the
weighing process again.
Scale is out of calibration Check the weight with a known weight
value.
Improper tare Place the patient on the scale. Press
REWEIGH. Once the weight of the item
is displayed, press TARE. Place the
patient back on the scale. Press the
REWEIGH button again.
Weighing is performed but the display
shows WEIGH and REWEIGH every few
seconds; the weighing process takes too
long and no weight is displayed The patient is not sitting still Ask the patient to be still.
The display shows a STOP message The load on the scale exceeds the
capacity of the scale (220 kg) Remove the excess weight and use the
scale according to manufacture’s specs.
The display shows LO Bat message The battery is low Recharge the battery.
The display shows Err message as
detailed in the table below
Err 2 Low saturation state (low A/D) The load cell is not connected properly.
Check the cables and mechanical
connections. If the problem persists,
replace the set of load cells.
Err 3 High saturation state (high A/D) See Err 2
Err 6 Unstable weight. Cannot calibrate Check the load cells’ mechanical
surroundings and see that nothing
touches them and that the cables are
properly welded.