Viewing phone administration data – Cisco Cisco Unified Wireless IP Phone 7921G User Manual
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Troubleshooting Your Phone
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0
103
Viewing Phone Administration Data
Your system administrator might ask you to access administration data on your phone for
troubleshooting purposes.
The softkey that you
want to use does not
appear
One or more of the following factors might apply:
•
You must press Options and scroll to reveal additional softkeys.
•
You must change the line state (for example, place a call or have a
connected call).
•
Your phone is not configured to support the feature associated with
that softkey.
Barge fails and results
in a fast busy tone
One or more of the following factors might apply:
•
You cannot barge an encrypted call if the phone you are using is not
configured for encryption. When your barge attempt fails for this
reason, your phone plays a fast busy tone.
•
You cannot barge a call on another Cisco Unified Wireless IP Phone.
You are disconnected
from a call that you
joined using Barge
You will be disconnected from a call that you have joined using Barge if the
call is put on hold, transferred, or turned into a conference call.
CallBack fails
The other party might have call forwarding enabled.
The phone shows an
error message when
you attempt to set up
Call Forward All
Your phone may reject your attempt to set up Call Forward All directly on
the phone if the target number that you enter would create a Call Forward
All loop or would exceed the maximum number of links permitted in a Call
Forward All chain (also known as a maximum hop count). Ask your system
administrator for details.
If you are asked to...
Then...
Access network or wireless
network configuration data
Choose
> Device Information > Network or WLAN
and select the configuration item that you want to view.
Access status data
Choose
> Status and select the status item that
you want to view.
Access phone call and voice
quality information
Choose
> Status > Call Statistics.
Symptom
Explanation