Kontron AT8402 Diagnostics Manual - Manual (Page 37)

AT8402 Getting Help
Page A - 3 AT8402 CLI Reference Manual
RETURNING DEFECTIVE MERCHANDISE
Before returning any merchandise please do one of the following if your product malfunctions:
• Call
1. Call our Technical Support department in North America at (450) 437-5682 and in EMEA
at +49 (0) 8341 803 xxx. Make sure you have the following on hand: our Invoice #, your
Purchase Order #, and the Serial Number of the defective unit.
2. Provide the serial number found on the back of the unit and explain the nature of your
problem to a service technician.
3. The technician will instruct you on the return procedure if the problem cannot be solved
over the telephone.
4. Make sure you receive an RMA # from our Technical Support before returning any mer-
chandise.
• Fax
1. Make a copy of the request form on the following page.
2. Fill it out.
3. Fax it to us at: North America (450) 437-0304, EMEA +49 (0) 8341 803 xxx
• E-mail
1. Send us an e-mail at: [email protected] in North America ant at ____@_____.com
in EMEA. In the e-mail, you must include your name, your company name, your address,
your city, your postal/zip code, your phone number, and your e-mail. You must also in-
clude the serial number of the defective product and a description of the problem.