Elecraft PR6-10 Manual User Manual
Page 6
Page 6
PR6-10 Receiver Preamplifier Owner’s Manua
l
Customer Service and Support
Technical Assistance
You can send e-mail to
and we will respond quickly – typically the same day
Monday through Friday. If you need replacement parts, send an e-mail to
. Telephone
assistance is available from 9 A.M. to 5 P.M. Pacific time (weekdays only) at 831-763-4211. Please use e-
mail rather than calling when possible since this gives us a written record of the details of your problem and
allows us to handle a larger number of requests each day.
Repair / Alignment Service
If necessary, you may return your Elecraft product to us for repair or alignment. (Note: We offer unlimited
email and phone support, so please try that route first as we can usually help you find the problem quickly.)
IMPORTANT: You must contact Elecraft before mailing your product to obtain
authorization for the return, what address to ship it to and current information on repair fees and
turnaround times. (Frequently we can determine the cause of your problem and save you the
trouble of shipping it back to us.) Our repair location is different from our factory location in
Aptos. We will give you the address to ship your kit to at the time of repair authorization.
Packages shipped to Aptos without authorization will incur an additional shipping charge for
reshipment from Aptos to our repair depot
.