General program problems, A program crashes, A program stops responding – Dell Latitude D500 User Manual
Page 28: A solid blue screen appears, Error messages appear

adapter driver is loaded and the adapter is detecting activity.
Restart the computer —
Try to log on to the network again.
Contact your network administrator —
Verify that your network settings are correct and that the network is
functioning.
General Program Problems
Fill out the
A program crashes
NOTE:
Software usually includes installation instructions in its documentation or on a floppy disk or CD.
See the software documentation —
Many software manufacturers maintain websites with information that
may help you solve the problem. Ensure that you properly installed and configured the program. Reinstall the
program if necessary.
A program stops responding
End the program
1. Simultaneously press
.
2. Click the Applications tab, and then select the program that is no longer responding.
3. Click End Task.
A solid blue screen appears
Turn the computer off —
If the computer does not respond to a keystroke or a proper shutdown, press the
power button until the computer turns off. Press the power button again to restart the computer.
Windows XP
The computer restarts.
Windows 2000
The solid blue screen appears because you were not able to perform a proper Windows shutdown. ScanDisk
automatically runs during the start-up process. Follow the instructions on the screen.
Error messages appear
Review "
" —
Look up the message and take the appropriate action. See the software
documentation.
Confirm that the problem is software-related —
Run the System Board Devices tests in the