Dell Latitude D630 ATG (Mid 2007) - Manual (Page 86)

86 Troubleshooting
Problems writing to a CD/DVD-RW drive
C
LO SE O TH E R P R O G R A M S — The CD/DVD-RW drive must receive a steady stream of data when writing.
If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-
RW.
T U R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E WR IT I NG T O A CD/DVD-RW DI SC — Search for the
keyword standby in the Windows Help and Support Center for information on power management
modes. To access the Help and Support Center, click Start→ Help and Support.
C H A N G E T H E W RI T E SP E E D T O A S L O W E R RAT E — See the help files for your media creation software.
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
1 Ensure that the computer is shut down.
2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until
the tray is partially ejected.
3 Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
Hard drive problems
A L L O W T H E C O M PU T ER T O CO OL BEF O RE T U RN I N G I T O N — A hot hard drive may prevent the operating
system from starting. Try allowing the computer to return to room temperature before turning it on.
R U N C H E C K D I S K —
1 Click the Start button and click My Computer.
2 Right-click Local Disk C:.
3 Click Properties.
4 Click the Tools tab.
5 Under Error-checking, click Check Now.
6 Click Scan for and attempt recovery of bad sectors.
7 Click Start.
E-Mail, Modem, and Internet Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 153) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.