Dell OptiPlex 320 - Manual (Page 122)

The computer does not start up
The computer stops responding
A program stops responding
A program crashes repeatedly
A solid blue screen appears
Other software problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
NOTE: If you installed a unique image on your computer or if you had to reinstall your operating system, run the DSS utility. DSS is available on your
Drivers and Utilities CD (see Finding Information ) and at support.dell.com.
NOTE: You must use Microsoft ® Windows ® XP Service Pack 1 or later when you reinstall Windows XP.
Check the Diagnostic Lights — See Diagnostic Lights .
Ensure that the power cable is firmly connected to the computer and to the electrical outlet
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold
the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
End the program —
1. Press simultaneously.
2. Click Applications.
3. Click the program that is no longer responding.
4. Click End Task.
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
Check the software documentation — If necessary, uninstall and then reinstall the program.
Ensure that the original installed version of Windows XP is installed on your computer
Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold
the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
Check the software documentation or contact the software manufacturer for troubleshooting information —