Dell Inspiron 9400 - Manual (Page 99)

Troubleshooting
99
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
The Computer Does Not Start Up
E NSURE THAT THE A C ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET
The Computer Stops Responding
NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
T URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
A Program Stops Responding or Crashes Repeatedly
NOTE:
Software usually includes installation instructions in its documentation or on a floppy disk or CD.
E ND THE PROGRAM —
1 Press simultaneously.
2 Click Applications.
3 Click the program that is no longer responding.
4 Click End Task.
C HECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.
A Program Is Designed for an Earlier Microsoft
®
Windows
®
Operating System
R UN THE P ROGRAM C OMPATIBILITY W IZARD — The Program Compatibility Wizard configures a program
so it runs in an environment similar to non-Windows XP operating system environments.
1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility
Wizard.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
A Solid Blue Screen Appears
T URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
PD598a01.book Page 99 Monday, February 6, 2006 2:24 PM