Dell PowerEdge RAID Controller H200 - Manual (Page 73)

Appendix B: Getting Help
73
Getting Help
CAUTION:
If you need to remove the computer cover, first disconnect the
computer power and modem cables from all electrical outlets.
If you need assistance with a technical problem, perform the following steps:
1 Complete the procedures in the section "Troubleshooting Your System" of
your system’s Hardware Owner’s Manual.
2 Run the system diagnostics and record any information provided.
3 Use Dell's extensive suite of online services available at Dell Support at
support.dell.com for help with installation and troubleshooting
procedures.
For more information, see "Online Services" on page 74.
4 If the preceding steps have not resolved the problem, call Dell for technical
assistance.
NOTE:
Call the support service from a phone near or at the system so that the
support staff can assist you with any necessary procedures.
When prompted by Dell's automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel.
NOTE:
Dell’s Express Service Code system may not be available in all countries.
If you do not have an Express Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see "Dell Enterprise
Training" on page 75 and "Before You Call" on page 76.
NOTE:
Some of the following services are not always available in all locations
outside the continental U.S. Call your local Dell representative for information
on availability.
Technical Support and Customer Service
To contact Dell's support service, see "Before You Call" on page 76, and then see
the contact information for your region or go to support.dell.com.
PERC H200.book Page 73 Tuesday, July 13, 2010 4:15 PM