The computer stops responding, A program stops responding, A program crashes repeatedly – Dell Latitude D510 User Manual
Page 85: A solid blue screen appears, Other software problems

The computer stops responding
A program stops responding
A program crashes repeatedly
A program is designed for an earlier Windows operating system
A solid blue screen appears
Other software problems
Ensure that the AC adapter is firmly connected to the computer and to the electrical outlet.
NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
Turn the computer off —
If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold
the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
End the program —
1.
Press
2.
Click Applications.
3.
Click the program that is no longer responding.
4.
Click End Task.
NOTE:
Software usually includes installation instructions in its documentation or on a floppy or CD.
Check the software documentation —
If necessary, uninstall and then reinstall the program.
If You Are Using Windows XP, Run the Program Compatibility Wizard —
The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system
environments.
1.
Click the Start button, point to All Programs® Accessories, and then click Program Compatibility Wizard.
2.
In the welcome screen, click Next.
3.
Follow the instructions on the screen.
Turn the computer off —
If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold
the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
Check the software documentation or contact the software manufacturer for troubleshooting information —
l
Ensure that the program is compatible with the operating system installed on your computer.
l
Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation
for information.
l
Ensure that the program is installed and configured properly.