Modem problems – Dell Inspiron 3800 User Manual
Page 32
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Solving Problems
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Modem Problems
NOTICE:
Connect the modem to an analog telephone wall jack only.
Connecting the modem to a digital telephone network damages the modem.
V
E R IF Y
T H A T
THE
P R IN T E R
I S
RE C O G NI Z E D
B Y
W
IN D O W S
—
1
Click the Start button, point to Settings, and then click Printers.
If the printer is listed, right-click the printer icon, click Properties, and then
select the Details tab.
2
Ensure that the Print to the following port: setting is USB.
R
E I NS T AL L
THE
P R IN T E R
D R IV E R
—
C
HE C K
T H E
T E L E P H O N E
J A C K
—
Disconnect the telephone line from the
modem and connect it to a telephone. Listen for a dial tone.
C
O NN EC T
T H E
M O D EM
D I R E CT L Y
T O
THE
T E L E P H O N E
W A L L
J A C K
—
If
you have other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, then bypass them and connect the
modem directly to the telephone wall jack with the telephone line.
C
HE C K
T H E
C O NN E CT IO N
—
Verify that the telephone line is connected to the
modem.
C
HE C K
T H E
T E L E P H O N E
L IN E
—
Try using a different telephone line. If you
are using a line that is 3 m (10 ft) or more in length, try a shorter one.
V
E R IF Y
T H A T
THE
MO D E M
I S
C OM M UN IC A T I NG
W I T H
W
I ND O W S
1
Click the Start button, point to Settings, and click Control Panel.
2
In the Control Panel window, double-click Modems.
If there are multiple entries for the same modem or modems listed that are
not installed, delete the entries and restart the computer.
3
Click the Diagnostics tab.
4
Click the COM port for your modem.
5
Click More Info to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.