Crestron electronic RS-232/42 - Manual (Page 22)

Ethernet RS-232/422 COM Module Crestron CEN-COM
Problem Solving
Troubleshooting
The table following this paragraph provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron customer
service representative.
CEN-COM Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
PWR LED
does not
illuminate. CEN-COM is not
receiving power. Confirm that power pack securely plugged
into outlet and that the connector is properly
attached to the CEN-COM.
CEN-COM
does not
communicate Improper CEN-COM/
PC cable connections. Verify cable connections with PC: proper
connector is used, cable in intact, and
connections are secure.
with PC. Improper terminal
emulator used. Use Viewport (F4) from either SIMPL
Windows or VT Pro.
CEN-COM
does not Improper addresses
used. Verify addresses via the Setup Menus
described in this Operations Guide.
communicate
with LAN. Improper CEN-
COM/LAN cable
connections. Verify cable connections with LAN: proper
connector is used, cable in intact, and
connections are secure.
CEN-COM
does not Improper SIMPL
Windows programming. Verify that the control system IP table is
properly set up. *
communicate
with the
control
system. Improper programming
in the CEN-COM. Verify that the static master table is properly
set up.
* As illustrated in “How the Program Works” on page 13, the IP address for a specific IP ID in the
control system’s IP table must be set for the IP address used by the CEN-COM. The IP address at that
same IP ID in the CEN-COM’s static master table must be the control system’s IP address.
Further Inquiries
If after reviewing this Operations Guide for the CEN-COM, you cannot locate
specific information or have questions, please take advantage of Crestron's award
winning customer service team by calling:
• In the US and Canada, call Crestron’s corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
• In Europe, call Crestron International at +32-15-50-99-50.
• In Asia, call Crestron Asia at +852-2341-2016.
• In Latin America, call Crestron Latin America at +5255-5093-2160.
• In Australia, call Crestron Pacific at +613-9480-2999.
For local support from exclusive Crestron factory-trained personnel in New Zealand
call Amber Technologies at +649-410-8382.
18 • Ethernet RS-232/422 COM Module: CEN-COM Operations Guide - DOC. 5719