beautypg.com

Printer problems, Scanner problems – Dell Precision M90 User Manual

Page 105

background image

 

AC Power Loss While the Computer Is Docked

If a computer loses AC power while docked to the Dell D/Dock or Dell D/Port, the computer immediately goes into low-performance mode.

 

Printer Problems

Fill out the Diagnostics Checklist (see

Diagnostics Checklist

) as you complete these checks.

 

 

Ensure that the printer is turned on

 

Check the printer cable connections —

l

 

See the printer documentation for cable connection information.

l

 

Ensure that the printer cables are securely connected to the printer and the computer.

 

Test the electrical outlet —

Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

 

Verify that the printer is recognized by Windows —

 

1.

Click the Start button, click Control Panel, and then click Printers and Other Hardware.

 

2.

Click View installed printers or fax printers.

If the printer is listed, right-click the printer icon.

 

3.

Click Properties and click the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB
printer, ensure that the Print to the following port(s): setting is USB.

 

Reinstall the printer driver —

See the printer documentation for instructions

 

Scanner Problems

 

 

Check the scanner documentation —

See the scanner documentation for setup and troubleshooting information.

 

Unlock the scanner —

Ensure that your scanner is unlocked if it has a locking tab or button.

 

Restart the computer and try the scanner again.

 

Check the cable connections —

l

 

See the scanner documentation for cable connection information.

l

 

Ensure that the scanner cables are securely connected to the scanner and the computer.

 

Verify that the scanner is recognized by Microsoft Windows —

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

NOTE:

If you need technical assistance for your printer, contact the printer's manufacturer.

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

NOTE:

If you need technical assistance for your scanner, contact the scanner's manufacturer.