Dell Dimension 8300 - Manual (Page 47)

S o l v i n g Pr o b l e m s 47
Scanner Problems
NOTE: If you need technical assistance for your scanner, call the scanner’s manufacturer. See
the scanner documentation for the correct phone number.
V ERIFY THAT THE PRINTER IS RECOGNIZED BY W INDOWS® —
1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers.
If the printer is listed, right-click the printer icon.
5 Click Properties, and then select the Ports tab. For a parallel printer, ensure that the Print to the
following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the
following port(s): setting is USB.
R EINSTALL THE PRINTER DRIVER — See the printer documentation for instructions.
C HECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and
troubleshooting information.
U NLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab
or button.
R ESTART THE COMPUTER AND TR Y THE SCANNER AGAIN
C HECK THE CABLE CONNECTIONS —
• If your scanner has a power cable, ensure that the power cable is firmly connected to a working
electrical outlet and that the scanner is turned on.
• Ensure that the scanner cable is firmly connected to the computer and to the scanner.