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External keyboard problems, Unexpected characters – Dell Inspiron 9200 User Manual

Page 55

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Solving Problems

55

External keyboard problems

NOTE:

When you attach an external keyboard, the integrated keyboard remains fully functional.

Unexpected characters

C

HECK

THE

KEYBOARD

CABLE

Shut down the computer. Disconnect the keyboard cable and check

it for damage, and firmly reconnect the cable.

If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the
computer.

C

HECK

THE

EXTERNAL

KEYBOARD

1

Shut down the computer, wait 1 minute, and turn it on again.

2

Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.

3

From the Windows desktop, click the Start button, point to All Programs

Accessories, and click

Notepad.

4

Type some characters on the external keyboard and verify that they appear on the display.

If you cannot verify these steps, you may have a defective external keyboard.

T

O

VERIFY

THAT

THE

PROBLEM

IS

WITH

THE

EXTERNAL

KEYBOARD

,

CHECK

THE

INTEGRATED

KEYBOARD

1

Shut down the computer.

2

Disconnect the external keyboard.

3

Turn on the computer.

4

From the Windows desktop, click the Start button, point to All Programs

Accessories, and click

Notepad.

5

Type some characters on the external keyboard and verify that they appear on the display.

If the characters appear now but did not with the external keyboard, you may have a defective external
keyboard. Contact Dell. See "Contacting Dell" on page 99.

D

ISABLE

THE

NUMERIC

KEYPAD

Press to disable the numeric keypad if numbers are

displayed instead of letters. Verify that the numbers lock light is not lit.

D5169bk1.book Page 55 Thursday, October 21, 2004 4:37 PM