Dell PowerVault DL2000 - Manual (Page 10)

The Storage Tab In The Backup Exec Console Displays The Message: Discovering
Devices
Description When new drives are detected or some previously configured drives are removed, the Storage tab
in Backup Exec Console displays the message: Discovering Devices. This message can
take up to 30 minutes to clear.
Workaround/
Solution If the Discovering Devices message is not cleared after 30 minutes, restart the Backup
Exec services.
NOTE: Do not respond to any automatic disk provisioning messages until the Discovering
Devices message is cleared.
*.DR File Does Not Get Created In The Alternate Data Path Specified
Description The *.DR disaster recovery file is not created in the alternate data path specified after a
successful full backup of the appliance. This issue occurs if the Backup Exec Logon Account does
not have read-write privileges to the alternate data path specified.
Workaround/
Solution Ensure that the Backup Exec Logon Account has read-write privileges to the alternate data path
specified.
Closing Service Manager While Restarting Or Stopping Services Causes Service Stop Or
Service Restart To Hang
Description If Close is clicked when services are being stopped or restarted in the Backup Exec services
manager:
• The services manager closes displaying the message: Services are restarting.
• The progress bar in the message box does not get updated.
• The Symantec Backup Exec application does not respond.
Workaround/
Solution Follow the steps below to restart the services:
NOTE: Do not click Close until the services are restarted properly.
1. Click Close on the message box. If the Symantec Backup Exec application closes, re-launch it
by selecting Launch Symantec Backup Exec in the DL Appliance console.
2. Click Manage Services.
3. Click Restart All Services.
Image Control Tabs Are Not Displayed After Restarting Backup Exec 2012 Services
Description After restarting the Backup Exec 2012 services, when control is transferred back to the Storage
tab, the image controls in the top ribbon of the Backup Exec Console are not displayed.
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