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Dell Dimension 5000 User Manual

Page 45

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Troubleshooting Tools

45

No memory modules are detected.

• If you have two or more memory modules

installed, remove the modules, reinstall one
module (see page 63), and then restart the
computer. If the computer starts normally,
reinstall an additional module. Continue
until you have identified a faulty module or
reinstalled all modules without error.

• If available, install properly working memory

of the same type into your computer (see
page 63).

• If the problem persists, contact Dell (see

page 118).

Memory modules are detected, but a memory
configuration or compatibility error exists.

• Ensure that no special memory

module/memory connector placement
requirements exist (see page 63).

• Verify that the memory modules that you are

installing are compatible with your computer
(see page 63).

• If the problem persists, contact Dell (see

page 118).

A possible expansion card failure has occurred.

1

Determine if a conflict exists by removing a
card (not a graphics card) (see page 70) and
restarting the computer.

2

If the problem persists, reinstall the card that
you removed, remove a different card, and
then restart the computer.

3

Repeat this process for each card. If the
computer starts normally, troubleshoot the
last card removed from the computer for
resource conflicts (see "Resolving Software
and Hardware Incompatibilities" on
page 49).

4

If the problem persists, contact Dell (see
page 118).

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Problem Description

Suggested Resolution

C7565bk1.book Page 45 Wednesday, January 26, 2005 1:37 PM