Dell Latitude 131L - Manual (Page 75)

Solving Problems
75
Other software problems
C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING
INFORMATION —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B ACK UP YOUR FILES IMMEDIATELY
U SE A VIRUS - SCANNING PROGRAM TO CHECK THE HARD DRIVE , FLOPPY DISKS , OR C D S
S AVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU
S CAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer performance, you frequently
receive pop-up advertisements, or you are having problems connecting to the Internet, your computer
might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your
program may require an upgrade) to scan the computer and remove spyware. For more information, go to
support.dell.com and search for the keyword spyware.
R UN THE D ELL D IAGNOSTICS — If all tests run successfully, the error condition is related to a software
problem. See "Dell Diagnostics" on page 63.
Memory Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
I F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory (see "Memory" on page 94).
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory (see "Memory" on page 94).
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 63).
I F YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory (see "Memory" on page 94).
• Ensure that you are following the memory installation guidelines (see "Memory" on page 94).
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 63).
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