Dell Mobile Venue Pro - Manual (Page 100)

100 Troubleshooting
You cannot enable
certain call features Your service provider does
not support these features,
or you have not applied for
services that provide these
features. Contact your service
provider.
PIN Code is blocked You have entered an
incorrect PIN code three
consecutive times. Contact your service
provider. If the service
provider provides the SIM
card's PUK code, use the
PUK code to unlock the SIM
card.
System problems
Battery does not charge The battery or battery
charger is damaged. Contact the dealer.
The phone’s temperature is
below 0°C or higher than
45°C. Adjust the battery charging
environment to avoid
extreme temperatures.
Poor contact between the
battery and charger. Check all connectors to
ensure that all connections
have been properly made.
Unable to turn the
phone on. The battery is empty. Charge the phone.
Battery contacts are not
clean. Seek your dealer's help to
clean the contacts.
Problem Possible causes Possible solutions
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