Dell Serial Attached SCSI Host Bus Adapter 5i Integrated and 5E Adapter - Manual (Page 30)

28
Troubleshooting
Physical Disk Related Issues
Configuration Utility Error Messages
NOTE:
These error messages are displayed inside the Configuration Utility. Restart your system and retry if you
encounter any of these.
Table 6-2. Physical Disk Issues
Problem Suggested Solution
The system does not boot from the SAS 5 HBA. Ensure that the boot disk is attached to the adapter at the
lowest ID and check the adapter and physical disk boot order
in the system BIOS.
NOTE:
See your system documentation for information about
boot device selection.
Fatal errors or data corruption are reported in the
System Event Log by the operating system when
accessing physical disks. See "Getting Help" on page 35.
Physical disk is not enumerated during POST. • Go to the Configuration Utility and ensure that the drive is
not enumerated in the SAS topology.
• Verify the cable connection.
• Reseat the drive.
• Check the cable for damage.
Table 6-3. Configuration Utility Error Messages
Message Meaning and Suggested Solution
An error occurred while reading
non-volatile settings
An error reading any one of a number of settings from
the firmware.
An error occurred while reading
current adapter settings
Adapter setup and initialization has failed.
An error occurred while refreshing
persistent mappings
An error occurred while clearing persistent mappings.
Advanced Device Properties settings
not found
Failed to read vital configuration page from firmware.
Advanced Adapter Properties settings
not found
Failed to read vital configuration page from firmware.
Error obtaining PHY properties
configuration information
Failed to read vital configuration page from firmware.
KD534bk1.book Page 28 Monday, April 2, 2007 4:37 PM