Cisco Conference Phone - Manual (Page 75)

C H A P T E R
6-1
Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3
OL-10029-01
6
Troubleshooting the Cisco Unified MeetingPlace
Web Conferencing Release 5.3 Installation
This chapter explains how to troubleshoot common problems that can occur when installing Cisco
Unified MeetingPlace Web Conferencing.
Topics in this section include:
• Problems with the Cisco Unified MeetingPlace Web Conferencing Installation, page 6-1
• Problems with Cisco Unified MeetingPlace Web Conferencing Server Connections, page 6-3
Problems with the Cisco Unified MeetingPlace
Web Conferencing Installation
Topics in this section include:
• What to Do First, page 6-1
• Checking the Cisco MCS Operating System Release, page 6-2
• Locating the Software Download Page on Cisco.com, page 6-2
• Obtaining Additional Assistance, page 6-2
What to Do First
If the web server is not working properly, try the following troubleshooting steps:
1. Restart the Cisco Unified MeetingPlace Web Conferencing services.
a. From the Windows Start menu, choose Settings > Control Panel > Administrative Tools >
Services.
b. Right-click Cisco MeetingPlace Web Conferencing and choose Start.
c. If you stopped any other gateway services, restart them by right-clicking the appropriate service
and choosing Start.
d. Close the Services control panel.
2. If the server is still not working properly, reboot the server.
3. If the server is still not working properly, run the Cisco Unified MeetingPlace Web Conferencing
installer again in Repair mode.