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Sync® 465 – FORD 2014 Explorer v.3 User Manual

Page 466

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Vehicle Health Report and SYNC Services (Traffic, Directions

and Information) issues

Issue

Possible

cause(s)

Possible solution(s)

I am unable to
retrieve the
report on the
website, or I
receive a system
error.

The preferred
dealer
information did
not load correctly.

When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.

I am unable to
submit a report.

• This could be
due to your
phone’s
compatibility, OR
• Bad signal
strength, OR
• Your phone
may not be
activated on the
website.

• Update your mobile number
in your account on the website.
• Make sure you have full signal
strength and that your
Bluetooth volume level has been
turned up.
• Try deleting your phone and
performing a clean pairing.

I heard a
commercial when
I tried to use
Traffic, Directions
and Information.

• The phone in
use is not
activated, OR
• Your phone has
ID blocker active.

• This is a free feature, but you
must first register online to use
it.
• Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
• Make sure the currently
connected phone is the same
one that is registered on your
SyncMyRide account.

SYNC®

465

2014 Explorer (exp)
Owners Guide gf, 3rd Printing, September 2013
USA
(fus)