FORD 2014 Explorer v.3 - Manual (Page 463)

Phone issues
Issue Possible
cause(s)
Possible solution(s)
I am having
trouble
connecting my
phone to SYNC.
• This is a
phone-dependent
feature, OR
• Possible phone
malfunction. • Go to the website to review
your phone’s compatibility.
• Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
• Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
• Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
• Update your device’s software
firmware.
• Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.
• This is a
phone-dependent
feature, OR
• Possible phone
malfunction. • Go to the website to review
your phone’s compatibility.
• Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
462 SYNC®
2014 Explorer (exp)
Owners Guide gf, 3rd Printing, September 2013
USA (fus)