Dogtra 300M Series - Manual (Page 18)

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WARRANTY AND REPAIR INFORMATION
from the actual purchase date. A serial number estimate is the only method
of determining an approximate date of purchase without product
registration or a proof of purchase.
Not Covered Under Warranty
Dogtra DOES NOT offer warranty for products that have been bought
secondhand or as a resold product.
Dogtra DOES NOT replace defective units or provide refunds for products
purchased from us after 30 days from the date of purchase.
Dogtra DOES NOT cover the cost of shipping outside of the Continental
United States.
Issues of replacement and refunds on units purchased less than 30 days
from an authorized dealer must be addressed to the dealer directly. If the
products purchased from an authorized dealer are after 30 days from the
date of purchase, please send the units to Dogtra for service and repair.
Dogtra DOES NOT cover the cost of repairs and replacements due to
misuse by the owner or dog, improper maintenance, and/or lost units. Any
water damage on the Water Resistant Transmitters of the 175NCP,
180NCP, 200NCP series, 1400NCP Series, 1500NCP Series, and iQ, and
the Water Resistant Receivers of the RRS, RRD, and RR Deluxe, will not
be covered. All replacement costs for either the transmitter or receiver will
be the owner’s responsibility.
The warranty is void if the unit has been altered or an unauthorized person
has damaged the unit while attempting repair work.
Battery replacement by the customer during the first year of the 2-year
Limited Lifetime Warranty is not recommended. If the customer chooses
to replace the batteries, any damage to the unit during the change-out by
the owner will void the warranty.
The removal of serial numbers from any Dogtra prodcuts will void the
warranty.
Dogtra reserves the right to retain and discard any parts or accessories that
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WARRANTY AND REPAIR INFORMATION
2-Year Limited Lifetime Warranty
Dogtra Company provides the original purchaser with a 2-YEAR
WARRANTY for the 175NCP, 180NCP, 200NCP Gold Series, 210NCP
Series, 280NCP Series, 300M Series, 1400NCP Series, 1500NCP Series,
1600NCP Series, 1700NCP Series, 1800NC Series, 1900NCP Series,
2000T&B Series, 2200NCP Series, 2300NCP Series, 2500T&B Series,
3500NCP Series, and the SureStim Series. The warranty begins from the
date of purchase. For the first two years, coverage is for both Parts and
Labor on warranty repair services.
Accessories such as chargers, splitter cables, antennas, straps, and batteries
are covered for the first year only. After the first two years, the Limited
Lifetime Warranty covers Parts only and does not cover Labor Fees and
Accessories. All Shipping fees incurred, the cost of Accessories after the
first year, and Labor fees associated with out of warranty repair work, are
the customer’s responsibility. Labor fees will be variable depending on the
extent of the work required. The Limited Lifetime Warranty expires 5
years after a model is discontinued from production by Dogtra.
To Qualify for the Dogtra Warranty
All products must be registered and/or a proof of purchase is required to
initiate repair work under warranty. To register your Dogtra product, log
onto our website at www.dogtra.com, click on the warranty registration
link, and fill out the required information. Registration must be completed
within 30 days of purchase. If you do not have access to a computer, you
can call our toll free number at 1-888-811-9111, and one of our customer
service representatives will register the product for you. If you were
unable to register your product within 30 days of purchase, we will accept
all products for repair with a proof of purchase. We strongly recommend
keeping the original receipt. If your product is not registered and a proof of
purchase is not available at the time of service, Dogtra will estimate the
age of the unit by the serial number. Serial number estimates can differ
WARRANTY AND REPAIR INFORMATION